What problem are you trying to solve?

Although all businesses are unique, all suffer from the same challenges in order to stay competitive and profitable.  The application of technology can proliferate many of business benefits and solve many of the challenges. Do some of these sounds familiar?

If they sound familiar to you, these issues are collectively grouped as document and data capture issues, Greensboro have many years of experience in solving these issues. Greensboro offer various Tier 1 Capture Solutions in the market such as OpenText and Kofax, which connect and deliver electronic data and documents to a variety of content repositories.

Data Capture platform automates and accelerates business processes by capturing all types of paper and electronic documents and forms, transforming them into accurate and actionable information, and delivering it all into core business applications, processes and workflows.

Technology behind

There are multiple methods for capturing data from unstructured documents (letters, invoices, email, fax, forms)! The list of methods identified below is not exhaustive but it is a guide of the appropriate usage of each method when addressing business process automation projects.

As well as considering the method of data capture, due consideration of the origins of the documents(s) that need to be captured must happen, to see if the documents are available in their original electronic format which, has the potential to massively increase data capture accuracy and remove the need for printing and scanning. Methods of capture from documents in electronic format are identified below.

Whenever a method of capture is considered, it is advisable in the first instance to consider the original documents, to determine if the document or form can be updated to improve the capture/recognition process and method. Investigation of the existing line of business systems, to determine what additional metadata can be extracted for free using a single reference, can provide significant advantages!

The correct method(s) of metadata capture for a business process automation project, will consider all the methods identified below and the use of one or a number may be appropriate.

Manual keying

Manual keying of metadata from unstructured data is appropriate for data that is received in low volumes and results in low levels of recognition by intelligent data capture products (IDR, ICR).


Single-Click is an Optical Character Recognition (OCR) tool that can be used to capture machine produced characters in low volume ad-hoc capture applications and populating a line of business application.

OCR (Optical Character Recognition)

OCR as a technology provides the ability to successfully capture machine produced characters in pre-set zones or, full page. OCR systems can recognise many different OCR fonts, as well as typewriter and computer-printed characters. Dependent upon the capabilities of the OCR product, this can be used to capture low to high volumes of data, where the information is in consistent location(s) on the documents.

ICR (Intelligent Character Recognition)

ICR is the computer translation of hand printed and written characters. Data is entered from hand-printed forms through a scanner, and the image of the captured data is then analysed and translated by sophisticated ICR software. ICR is similar to optical character recognition (OCR) but is a more difficult process since OCR is from printed text, as opposed to handwritten characters.

Barcode recognition

Dependent upon the type of barcode that is used, the amount of metadata that can be included is high, as is the level of recognition. The application of single or multiple bar codes to particular document types such as Proof of Delivery notes, membership forms, application forms, gift aid, can dramatically increase the effectiveness of a business process. 

Greenboro designed to meet your specific business requirements, our solutions use Tier 1 products that have been proven across thousands of installations worldwide. We then configure these around your individual process, and integrate with any existing systems – based on a technical and business discovery by our experienced analysts. This enables fast implementation, with highly individual specifications and high rates of return on investment.

The Greensboro data capture solution can significantly reduce your retrieval costs while improving regulatory and compliance efforts. It is flexible and scalable, enabling customers to define where and how images are captured and indexed, whether in a home office, remote branch or back office data centre.